You can complain in writing, by email or by speaking to someone in the organisation. Complaints may be received in written form via letter, email or fax. @MHCCPrimaryCare @ManchesterHCC @mcrlco https://t.co/VExsOsSqXX, Maternity safety information for Black, Asian or minority ethnic women is now available from @NHSNW Every CCG will have its own complaints procedure, which is often displayed on its website. You will now be redirected to the MHCC website, If you are not redirected in 5 seconds, please click here. If you live in Greater Manchester, please contact your relevant ICA in your area. Like many other organisations, we have been actively monitoring the development of coronavirus (COVID-19) and its impact on our work. If you remain unhappy with the GP practice, dental practice, pharmacy or opticians, you can make a complaint to NHS England. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Home About us. Parkway 3 Do you wish to submit a request for information under the Freedom of Information Act? Stay well; Flu; Help us, help you; Preventing Abusive Head Trauma; Get involved. Tel: 0300 311 2233 (free national number) Email: England.contactus@nhs.net At Manchester Health and Care Commissioning, it’s our job to shape the best possible health and care services for our communities and make sure you are supported to stay healthy. Freedom of Information form; Get involved. Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details If you need to contact the CCG about an existing complaint, please email where possible: FGCCG.SEHCCGcomplaints@nhs.net. E-mail salccg.involve@nhs.net. Complaints If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Stockport CCG 07393798116 STOCCG.contactus@nhs.net The Complaints Manager Stockport CCG 4th Floor, Stopford House Stockport, SK1 3XE Manchester CCG 0161 953 8388 nhscomplaints@manchester.gov.uk Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Val Bayliss-Brideaux Head of Engagement Trafford CCG 0161 873 9500 Commissioning involves deciding what services are needed for diverse local populations, and ensuring that they are provided. Complaints team NHS Blackpool CCG Blackpool Stadium Seasiders Way Blackpool FY1 6JX Phone: 01253 951200 Email: Get in touch. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure. Manchester Feedback and Complaints Service; Find a Local NHS Service; FOI Requests; Media Enquiries; Homepage; Publications ; Contract Penalties and Over £25k Spends; Redirecting… This site has merged with mhcc.nhs.uk. Research opportunities; News. For example, if you live in Bolton it would be Bolton Advocacy or if you live in Stockport it would be Stockport Advocacy. Our healthier Manchester; Building better services. Or you can complain to the organisation in charge. Manchester feedback and complaints service As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. This is where the Manchester Feedback and Complaints Service can help. Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Milton Keynes CCG Complaints and Patient Experience Lead Quality Team Milton Keynes CCG Sherwood Place 155 Sherwood Drive Bletchley Milton Keynes MK3 6RT. Freedom of Information publications scheme, Manchester Joint Strategic Needs Assessment, Greater Manchester good employment charter, © Copyright Manchester Health & Care Commissioning 2017, Manchester University Hospitals NHS Foundation Trust (MFT), Greater Manchester Mental Health NHS Foundation Trust, how to complain if you are unhappy with your GP Practice. As a patient, relative, carer or a member of the public, you may have questions about the services we provide and purchase and may need someone to turn to for on-the-spot help and advice. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. Complaining about adult social care services . Complaints. If your concerns cannot be resolved informally with the practice manager or pharmacist you should contact NHS England on. Patient Cabinet and PPGs; Listening to your feedback; Publications scheme; Protecting your information. Co-production and user involvement; COVID-19 assurance process; Our engagement team; Campaigns. Contact us; Enquiries and complaints; Freedom of information. A service NCL CCG commissions. Necessary cookies are absolutely essential for the website to function properly. If the Ombudsman is of the opinion that the CCG can do more to resolve your complaint, they will refer your complaint back to us. You will now be redirected to the MHCC website. MHCC retweeted • 41mCheetham and Crumpsall INT @CheetCrumpINT, Thanks to the hard work of the team at the Irish Centre today over 580 people received their covid vaccination. The CCG is run by a Governing Body that meets in public, so everyone who lives in Stockport has the chance to attend and hear discussions and decisions about their health services. Manchester currently has 87 GP practices, three major hospitals, a mental health trust, … Parliamentary and Health Service Ombudsman. You should make your complaint within 12 months of the incident or within 12 months of the matter coming to your attention. The Manchester Feedback and Complaints Service… If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. Manchester Clinical Commissioning Group. Telephone. Al-Shifa Medical Centre Address: 4-6 Copson Street Withington Manchester Greater Manchester M20 3HE Tel: 0161 434 2753 Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine Pharmacies open across Manchester this Christmas and New Year North and east Manchester – First 1000 Days of a Child’s Life Fund Salford CCG. If you have a problem with NHS services, and the CCG have commissioned these services, you can raise problems with them instead of … Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. Email: communicationsmanchester@nhs.net, © Copyright Manchester Clinical Commissioning Group 2021, Manchester Feedback and Complaints Service. Complaints may be received in written form via letter or email. If you wish to contact the Clinical Commissioning Group formally in writing, via telephone or email please use the details below. If you would like to make a complaint, send positive feedback, or speak to someone for further advice please contact the CCG's PALS and Complaints Team. If you wish to make a formal complaint this can be directed to the provider or to NHS England who commission these services: To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk You can also write to the service at: Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA Accessing other information; How we use your information; Search for: Coronavirus alert. Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW. Compliments, comments or complaints about these services are dealt with by NHS England Customer Contact Centre using the following details: By phone – 0300 311 22 33 (Monday to Friday, 8am to 6pm, except Bank Holidays) ... NHS Liverpool CCG manages a number of social media accounts. Princess Road, Manchester In April 2017, the three Clinical Commissioning Groups (CCGs): North Manchester, Central Manchester and South Manchester were replaced with NHS Manchester CCG. Address: Parkway Three, Parkway Business Centre, Princess Road, Manchester, Greater Manchester, M14 7LU Make a complaint about an NHS service. NHS South Manchester CCG. Alternatively, you can contact the CCG as it’s our job to commission (or buy) these services for the people of Bolton. Include the following: 1. your name and a valid email or home address for reply 2. a phone number in case we need to contact you for additional information 3. the name, location, and postal address (if you know it) of the service you want to complain about 4. a clear description of what you want to complain about and when this happened 5. any relevant correspondence We use cookies on your computer or mobile device to help make this website better. How do they deal with complaints? The CCG has a legal duty to address problems which happen if the service doesn’t deliver to the required standards. NHS Leeds CCG is committed to providing service users, their family members, carers or members of the public with the opportunity to seek advice, raise concerns, compliments and formal complaints about the CCG and its services. News archive; Contact us. Compliments, queries, concerns, complaints - COVID 19. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 02392 282081 as our telephone call has been divert to the complaints team. Your health & care services. To contact the Manchester Feedback and Complaints Service you can complete our online form or alternatively call 0161 953 8388 or email nhscomplaints@manchester.gov.uk, Manchester Feedback and Complaints Service, Manchester City Council, PO Box 532, Town Hall, Manchester, M60 2LA. Please note, if you have already complained to your healthcare provider, the commissioner will not be able to re-investigate the same concerns. Contact your local authority if your complaint is about public health organisations, which provide services that prevent disease, promote health and prolong life. This includes the care and treatment you receive in hospital, maternity services, community and mental health services. Well done team! Each Clinical Commissioning Group has its own Board and is responsible for developing … Nottinghamshire Healthcare Trust on 0115 993 4542 or email complaints@nottshc.nhs.uk NHS services in Nottinghamshire County Tel: 0800 028 3693 and press 1 for the north CCGs (Mansfield and Ashfield, Newark and Sherwood) or press 2 for the south CCGs (Nottingham North … You can do this by contacting our complaints manager: Telephone: 020 3350 4567 If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you. Please wait to be contacted: Your GP practice will let you know when it is your turn to have the vaccine. Parkway 3 Parkway Business Centre Princess Road, Manchester M14 7LU. This is where the Manchester Feedback and Complaints Service can help. NHS Salford Clinical Commissioning Group (CCG) is the organisation that decides how to spend the NHS budget on the majority of health services for 270,000 people registered with a GP in Salford. Complaints about NHS organisations in England: Quarter 1 2019-20 4 Ambulance Trust 4 Care Trust 4 Clinical Commissioning Group 5 Commissioning region 9 Independent provider 9 Local area team 14 Mental Health, Social Care and Learning Disability Trusts 14 NHS Hospital, Specialist and Teaching Trusts (Acute) 16 Optician 21 Pharmacy 21 Special Health Authority 21 Our data 22 . For advice and support around the use of health services, Patient Advice and Liaison Service type questions and complaints about health and care services 0161 953 8388 nhscomplaints@manchester.gov.uk The CCG’s vision is to improve the health of Stockport with more care that is closer to people’s homes, and by encouraging everyone to take personal responsibility for their health. It is also available in an easy read format which you can download in the button below. But opting out of some of these cookies may have an effect on your browsing experience. Telephone 0161 779 8800. Complaints If you have any concerns about your course or a service, we'd always recommend that you try to resolve the issue informally in the first instance. Manchester Health and Care Commissioning is a single commissioner for health and social care, comprising a partnership between Manchester Clinical Commissioning Group and Manchester City Council. If you would like … Job Description: This will include dealing with enquiries from a range of customers, both internal and external. We also use third-party cookies that help us analyze and understand how you use this website. 2 . Patients and NHS staff should not use this email address as a referral pathway for patients or send any patient identifiable data. Where a complaint cannot be promptly resolved, we will agree an investigation and timescale with you and keep you informed of progress. If you have a complaint or feedback about the way an NHS service has been commissioned by the CCG, or you have been directly affected by a commissioning decision made by us, please contact North Central London CCG borough office. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Community vaccination centres have been set up across the Borough of Bury and vaccines are being given to priority groups. Independent Help and Advice . Official information from NHS about NHS Central Manchester CCG including contact details, directions, opening hours and service/treatment details practice, dentist, community pharmacy, optician), the CCG or NECS Complaints Team will advise the complainant to send their complaint to NHS England for investigation and response. Manchester history is made as Barry Williams is the first person to receive the COVID-19 vaccine, Pharmacies open across Manchester this Christmas and New Year, North and east Manchester – First 1000 Days of a Child’s Life Fund. Clinical Commissioning Groups (CCGs) commission most of the hospital and community NHS services in the local areas for which they are responsible. Alternatively, you can contact the team directly on 08000 851067. CCG blog; We’re here to help. Tel: 0300 311 2233 (free national number) E-mail: England.contactus@nhs.net Letter: NHS England, PO Box 16738, Redditch, B97 9PT; Complaints about a hospital In 2017, we came together as one, to ensure a more joined … If you need to contact the CCG about a new or existing complaint, concern or compliment please email where possible: nhccg.complaints@nhs.net. Information that has been held previously by Corby and Nene CCGs is transferring to the new CCG (Northamptonshire) on 1 April 2020. This guide was co-produced by our Patient and Public Advisory Group, Practice Managers and members of local Patient Participation Groups. Provide as much information as possible to allow NHS England to investigate your complaint. Headquarters NHS Tameside and Glossop Clinical Commissioning Group (CCG) Tameside One, Market Place, Ashton-under-Lyne, Tameside, OL6 6BH. If after following the NHS complaints process, you remain unhappy, you can contact the Parliamentary and Health Service Ombudsman. Barnet office Telephone: 020 3688 1795 Email: barccg.quality @nhs.net. CCG are a high quality, clinical NHS health group responsible for commissioning health services for the people of North Manchester. A complaint can be made by a patient or a member of the public who is dissatisfied with the services that the CCG commissions, in relation to an action, omission or decision. A tram running in Manchester city centre. A complaint is an expression of dissatisfaction or concern about a CCG staff member, about a service which is commissioned by NHS Doncaster CCG or about an action, omission or decision of the CCG that requires a response. Fylde and Wyre residents: Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR. These cookies do not store any personal information. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact contact them directly and ask for the Practice Manager or Manager. M14 7LU, Telephone: 0161 213 1750 Landing page to direct residents with complaints, comments and questions. Parkway Business Centre See our pdf Complaints Handling Policy (150 KB) Who can make a complaint? A member of the Complaints Team will be able to offer advice and support. If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England. If your enquiry or complaint is about mental health services provided by Greater Manchester Mental Health NHS Foundation Trust, ... or speak to someone for further advice please contact the CCG's PALS and Complaints Team. Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. In cases where the CCG is the commissioner, the NECS Complaints Team will request a copy of the complaint response for monitoring purposes. If you are not redirected in 5 seconds, please click here. CCG is authorised and regulated by the Financial Conduct Authority, Firm Reference number: 829753 https://register.fca.org.uk There is no requirement to use CCG to handle your claim. The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007. We use cookies on your computer or mobile device to help make this website better. NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 Official information from NHS about NHS Manchester CCG including contact details, directions, opening hours and service/treatment details Job Title: Complaints Support Coordinator. Materials are in 11 translated languages - scan the QR code on the image or go to http://bit.ly/3bJh6P1 The CCG does not commission primary care. Led by local GPs, these Clinical Commissioning Groups (CCG) plan, arrange, fund and monitor the majority of health services in Manchester. Our guide to how to complain if you are unhappy with your GP Practice may help support you with making your complaint. Freephone: 0800 032 2424 Textphone: 01772 227005 This website uses cookies to improve your experience while you navigate through the website. Contact Us. 0161 342 5500. These cookies will be stored in your browser only with your consent. Feedback and complaints; Freedom of Information requests; Subject access requests; Media enquiries; Read the latest advice. 3rd Floor Lever Chambers 27 Ashburner Street Bolton BL1 1SQ 01204 462 022 Text: 07771 389539 bolccg.complaints@nhs.net. You … If your complaint is regarding an experience at a provider organisation, the CCG will offer advice on how best to raise your concern in line with the NHS Complaint Process. Clinical commissioning groups (CCGs) were established as part of the Health and Social Care Act in 2012, and replaced Primary Care Trusts on 1 April 2013. Your feedback helps us to make the right decisions regarding your health services. To discuss your complaint by telephone: Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 01256 706004 and your call will be directed to a member of the complaints team. Please call NHS Somerset Clinical Commissioning Group headquarters on 01935 384000 and ask to be put through to the Complaints Team. Information should be available and provided to you on how to share feedback, give a compliment or make a complaint. The Ombudsman will generally only consider your complaint once you have completed the CCG’s complaints procedure and received your final response. Independent Complaints Advocacy (ICA) for Manchester residents only. Making a complaint to Central London CCG. Depending on the nature and extent of your appeal, this may either be resolved by meeting with the CCG. Complaints about GP’s, dentists, pharmacists or opticians. You also have the option to opt-out of these cookies. Telephone: 0161 213 1750 Email: communicationsmanchester@nhs.net Find … Complaints about GPs, dentists, pharmacists or opticians. How we … 3.2 Support for persons making a complaint 3.3.1 ICA provides a free, impartial and independent service for … Having an integrated health and adult social care service will provide a one stop shop for advice, feedback and support for the residents of Manchester. Manchester Feedback and Complaints Location: Manchester Town Hall Salary: £21,892 - £24,157 . NHS Liverpool Clinical Commissioning Group The Department 2 Renshaw Street Liverpool L1 2SA Tel: 0151 296 7000 By clicking “Accept”, you consent to the use of cookies. About us. This category only includes cookies that ensures basic functionalities and security features of the website. Tel: 01908 278684 Email: [email protected] NHS Complaints Advocacy. Telephone: 0161 873 9634 The Manchester Feedback and Complaints Service will listen to your concerns and suggestions and will treat all information confidentially. This time limit can sometimes be extended as long … The CCG has adopted a person centred approach to … This service is an integrated commissioning health and adult social care feedback and complaints service. Team ; Campaigns speaking to someone in the Parliamentary and health Service Ombudsman are provided CCG blog ; ’! For which they are responsible are responsible people of North Manchester relevant ICA in browser. Abusive Head Trauma ; Get involved, Ashton-under-Lyne manchester ccg complaints Tameside, OL6 6BH services the. Let you know when it is provided by Manchester City Council and NHS staff should not use email! Resolved, we will agree an investigation and timescale with you and you! 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